Hosting from the Heart Terms and Conditions
Rental Deposit: Reserving a home requires a deposit of 30% of the total due. We will charge your card upon making your reservation. If paying by check, deposits not received within ten days risk cancellation. The remaining balance is due as follows: 30% 45 days prior to reservation and the remaining balance of 40% is due 30 days prior to arrival.
Cancellation Policy: Any cancellation earlier than 30 days prior to arrival for any reason will receive a full refund less a 2% cancellation processing fee. Any cancellation between 30 days and 15 days prior to arrival will receive a refund of 50% less a 2% cancellation processing fee. No refund will be given for cancellations 15 days and closer to arrival. We reserve the right to cancel any reservation or substitute rental homes due to circumstances beyond our control. There are no refunds due to situations or occurrences beyond Hosting from the Heart’s control.
Minimum Nights: At certain times of the year, some homes and bookings require a stay of a minimum number of nights. We will contact you to discuss options should there be an issue regarding minimum night requirements after your online booking has been made.
Pet Fees: Pets must be declared when reserving a home or condo as not every home allows pets. A fee of $100 per night will be charged, some restrictions apply. Homeowners and/or Management reserve the right to accept or deny pets. Pets reported or found in non-pet homes is cause for termination of contract, immediate removal of guests, and forfeiture of any and all payments.
Damages: Some homes require a damage deposit due 2 weeks prior to arrival. Our team will contact you at time of reservation to discuss if this applies to your booking.
Maximum Occupancy: Limits are strictly enforced per our individual licenses within the counties they reside. If maximum occupancy is exceeded, you will be asked to vacate the property and forfeit any rental payments.
Cleaning Fee: All units have a non-refundable cleaning fee. Please contact us upon arrival should you require further cleaning assistance.
Amenities & appliances: Individual home amenities such as bikes, hot tub, washer/dryer, appliances, audio/video equipment, etc. are subject to down time for repair or maintenance. Should there be a concern with any items upon your arrival, please call our office. We will make every attempt to repair or replace items as such that are in need during your stay. All items within the homes are inspected periodically. Items such as bicycles and hot tubs at homes are to be used at guest’s personal risk. Such items are to be inspected by the guest prior to use. Guests are to report any needed repairs to such items. Hosting from the Heart is not liable for and does not guarantee the quality or safety of bikes or other items provided at the property.
Check In/Out: Check-in will anytime after 4 PM. Check-out time is 10:00 AM. There are no exceptions made during busy or holiday seasons unless previous arrangements have been agreed upon.
Smoking: All Hosting from the Heart properties do not permit smoking inside the vacation homes or condos. This includes, but is not limited to tobacco, marijuana, vape pens, vaping, cartridges containing liquid nicotine, hookahs, cigars, or any lighted inhaled material. Any damage caused by smoking is 100% the responsibility of the guest on file. Sunriver is surrounded by the abundant wooded area of the Deschutes National Forest, which makes for a very high wildfire risk in the warm months.
According to Sunriver Owners Association Rules and Regulations: Smoking of cigarettes, pipes, or other substances on or along any road, drive, lane (except within an enclosed motor vehicle), pathway, trail, or any SROA owned property is prohibited unless specifically permitted by signage.
Other: Hosting from the Heart is not responsible for lost or stolen items. Registered Guests must be 28 years of age or older: Subletting of a rental home is strictly prohibited. These rules, regulations, and guidelines are subject to modification at any time without notification. Rates are subject to change. Any reservations made under false pretense will be subject to forfeiture of advance payment of rental deposit and the party will not be permitted to check in. There are no refunds due to natural or man-made disasters, electrical black-outs, loss of telephone or utility service or events beyond Hosting from the Heart control. Rates are subject to change.
Pet Guidelines:
Hosting from the Heart and the owner of the home you are occupying during your stay are happy to welcome you and your pet with a fee of $100.00 per day with a limit of 2 pets. In order to continue to allow this practice there are a few guidelines that we need you to be mindful of. Please read the following:
1. If you leave your pet in the home while you are gone, please place your pet in a pet carrier so it won’t scratch up walls or trim if you will not be in the home.
2. Please make sure that your pet does not bark and disturb those around you.
3. If you are walking along the bike paths, please be sure to pick up any mess your pet may leave behind.
4. Although we welcome your pet, others may rent the home that aren’t bringing pets. Please do not permit your pet to get on the bed coverings or the furniture.
5. Please walk around the perimeter of the home at your departure and dispose of any “pet doo” in the garbage.
I acknowledge and will abide by the pet guidelines. I understand I could be charged extra should damages occur.
By renting a home with Hosting from the Heart you agree to Hosting from the Hearts Terms and Conditions as well as.
We look forward to having you as a guest! Thank you for choosing Hosting from the Heart.